Define the primary functions of Cisco Unified CCX.Describe the four product packages available for the Cisco Unified CCX platform.Lesson 1: Cisco Unified Contact Center Express Product Packages Upon completing this module, you will be able to identify and discuss the basic properties of Cisco Unified CCX. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. This module provides a comprehensive overview of the Cisco Unified CCX product suite. Outline Module 1: Cisco Unified Contact Center Express Product Overview
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Understand how to maintain and monitor a Cisco Unified CCX system.Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting.Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques.Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX.Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite.Upon completion of the course, you will be able to: